Return Policy
We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@lucky-paws.co
If your return is accepted, we will send you information on where to send your package and you will be responsible for purchasing a return shipping label. Items sent back to us without first requesting a return will not be accepted.
*Memory Foam Dog Beds & Bouclé Dog Beds*
Please confirm you have the right size bed before opening your package. You can do this by measuring your space and comparing it with the dimensions on our website or by asking our team at support@lucky-paws.co.
Returns can only be processed within 30 days of the purchase date and if the vacuum seal has not been opened as the bed cannot be repackaged once expanded.
Your bed will come vacuumed packed, please allow 24-72 hours for the bed to inflate. However, your dog is able to get cozy and use it straight away.
Damages & Issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Still have questions? Feel free to contact us at support@lucky-paws.co and we'll get back to you as soon as we can.
Do I have to pay to return an item?
In most cases, you (the customer) are responsible for all shipping costs associated with returning a product back to us. Typically Ground Shipping is the cheapest.
However, if the item you wish to return is unused and unopened in its original packaging, we can email you a prepaid return label that can be printed, placed on the returned package and dropped off at USPS or UPS.
To use our return label, we will deduct the price of the return label from your refund upon processing your return. To receive a prepaid label just send a request letting us know that you'd like to return an item and include your order details.
If you reject a package so that it is returned to sender, a $30 fee per package will be deducted from the refund upon our receipt of the rejected order since we do get charged for returned shipping in those cases.
What does the 30 Day Furry Friend Guarantee Cover?
We have a 30-day guarantee for defects only. This does not include damage from wear and tear or chewing issues, only manufacturing defects. Send us an email via support@lucky-paws.co with photo’s of the issue and for further information.
Lucky Paws does not accept returns if the bed has been used for hygiene reasons and the fact that it is impossible to re-package once expanded. If you are still in doubt about the size and have received your delivery, please do not open the bed and contact our team at support@lucky-paws.co so we can arrange a return as long as the bed is still sealed.
If you are not totally satisfied with our products, we are going to refund you upon the return of the product, or we are going to partially refund you if you want to keep it.
Uh oh, my pup broke the item! What can I do?
We understand some pups may get excited with our items and chew them up. Unfortunately, this is not considered a part of regular wear and tear and isn't a defect on our part. Feel free to reach out to support@lucky-paws.co to see what we can do for you.