Return Policy

Returns can be made on all items with original tags up to 30 days from the date your package was delivered. 

We are very sorry that the product did not work for you. We proudly offer a 30-day furry friend guarantee, which is a money-back guarantee of the purchase price of the item. Please email our support team at support@lucky-paws.co for assistance with your return.

If your item arrives damaged or defective, please contact our support team at support@lucky-paws.co, and be sure to include a photo for quality assurance purposes. If possible, we will ship out a replacement. If a replacement is not available, we will refund the full purchase price of your item.

If you are not totally satisfied with our products, we are going to refund you upon the return of the product, or we are going to partially refund you if you want to keep it.

Unfortunately, we can no longer provide pre-paid return labels.You will be responsible for paying for your own shipping costs for returning your item. However, once we receive the returned item a full refund will be provided.