Shipping & Delivery

How much does shipping cost and how long does it take?

Shipping is free for orders over $75!

Under $75 we charge a small $5 flat fee. Nothing stands between you and your order except 3-5 business days. Need it sooner? We got you. Just select Expedited (1-3 business days) shipping at checkout.

Occasionally we will run out of inventory and instead of selling out, we ship our items directly from our overseas warehouse to give you the fastest delivery times possible. In those cases, we ask to allow 2-3 weeks for delivery. (We work hard to speed up our shipping times, and often your package will arrive sooner than the estimated delivery time.)

If you purchase expedited shipping and your order doesn't arrive in the estimated time frame, do not worry, we will refund you the cost of the shipping fee.

How does the 30-day return policy work?

On the off chance, that your pup doesn't like it or you would like to exchange your order, please email our support team and they will be able to provide you with all the instructions you need to complete your return.

Click here to view our return policy.

Can I cancel or change my order?

Sure, as long as our fulfillment team hasn't already shipped your order. If they have please allow for the bed to be delivered and leave it unopened so we can provide you with instructions to return your order.

What if I put the wrong shipping address?

If the order has not been shipped yet, email us immediately with "URGENT order edit" in the subject line. Our support team will make any adjustments, if your order has already been shipped, we will work with you and the courier to have it redirected where possible.

How do I exchange or return my bed?

Information regarding exchanges can be found on our Return Policy page here.

My package went missing. What should I do?

Email us at support@lucky-paws.co and we will look into it for you.

My tracking says "No information available at the moment".

For some couriers, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.